Consumer and home

Économie.gouv.fr

French public guidance on consumer rights, money, purchases and economic procedures.

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A concrete use case

Check a consumer rights question

Find the precise situation and follow the referenced public text or procedure.

Check first: Rules depend on the contract and date; retain relevant evidence.

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Documented resource details

Move from consumer guidance to the right contact

Economie.gouv.fr publishes public economic and consumer information, including Mes droits conso. Identify the issue and guidance date, then follow stated channels. Keep transaction documents privately before an information request or report.

Question
Distinguish information, reporting and disputes.
File
Keep order details, correspondence and chronology.
Is a report a decision on my dispute?

No. Check the service’s role and the procedures stated for your case.

Official documentation

Documentation consulted on .

Editorial selection, without website certification. Read our method.