SignalConso
French public service for reporting consumer problems and finding appropriate steps.
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Report a consumer problem
Identify the business and describe the problem through the public service.
Check first: Keep the contract, receipt and correspondence as evidence.
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Report a problem or ask the DGCCRF a question?
- Report
- Describe an issue involving a business.
- Question
- Ask the French DGCCRF for guidance.
- Separate observed facts, the requested outcome and legal questions.
- Choose the matching route and prepare a timeline with useful references.
- Review which contact details are shared and keep track of received replies.
Fictional example: an order marked delivered has not arrived. The report records the date, order reference and exchange with the seller; a separate question asks which step to take next.
Your useful record: Timeline, references and replies, without copying personal contact details into a public notebook.
A report guarantees neither a business reply nor a refund.
Editorial method informed by SignalConso — Comment ça marche ?. Documentation consulted on . Examples are fictional exercises, not results from a live service test.
Describe a consumer problem using facts
SignalConso supports problem reporting and questions to the consumer protection authority. The business may reply. Prepare a timeline, purchase reference and relevant correspondence; a precise account helps others understand the case.
- Subject
- Choose the topic matching the problem.
- Evidence
- Keep relevant dates, product, invoice and correspondence.
- Tracking
- Retain the reference and replies.
Does reporting guarantee a refund?
No. It supports reporting and communication; the outcome depends on the situation and appropriate procedures.
Official documentation
Documentation consulted on .
Editorial selection, without website certification. Read our method.